Last updated: October 7, 2024
At Taj Optics (“we,” “us,” or “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website, tajoptics.com (the “Site”). It also explains your rights under the General Data Protection Regulation (GDPR) and other applicable laws.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
- Information We Collect
We collect different types of information to provide and improve our services to you.
a) Personal Information You Provide
When you visit, register, or make a purchase on our Site, we collect the following types of personal information:
Contact Information: Name, email address, shipping address, phone number.
Payment Information: Credit card details, billing information.
Order Information: Details of the products you purchase, prescription information for eyeglasses or contact lenses, and any notes you provide during the checkout process.
Communication: Any emails, messages, or feedback sent to us.
b) Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device, browsing actions, and usage patterns, including:
IP address
Browser type and version
Time zone setting
Pages viewed and interaction data
We use cookies, web beacons, and similar tracking technologies to collect this information.
- How We Use Your Information
We use the personal data we collect for the following purposes:
To process and fulfill orders: Including shipping, returns, and providing customer support.
To improve our Site: By analyzing how customers use our Site, we improve user experience, services, and product offerings.
To communicate with you: To send you information about your order, respond to inquiries, provide customer support, and send marketing emails with your consent.
For marketing purposes: If you opt-in, we may send you promotional materials about new products, services, or special offers. You can unsubscribe at any time.
To comply with legal obligations: We may be required to retain certain information for tax or accounting purposes.
- Legal Basis for Processing (for EEA Users)
If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the specific context in which we collect it. We will only use your personal information when:
We need it to fulfill a contract with you (such as processing your order).
You give us consent (such as for marketing emails).
We have a legitimate interest to improve our services, ensure security, or for other legitimate business purposes.
We are required by law to process your data.
- Sharing Your Information
We share your personal information with third parties only in the following circumstances:
Service Providers: We use trusted third-party services to process payments, ship orders, and host our website. These providers have access to your personal information but only to perform tasks on our behalf and are contractually obligated to protect it.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).
We will never sell or rent your personal information to third parties for marketing purposes.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for tax and accounting reasons. If you make a purchase on our Site, we will retain your information for at least six (6) years to comply with our legal obligations.
- Your Rights (for EEA Residents)
If you are an EEA resident, you have certain rights under the GDPR regarding your personal information:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete data.
Right to Erasure: You can request that we delete your data, subject to certain legal exceptions.
Right to Restriction: You can request that we limit how your data is processed.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to the processing of your data for direct marketing or other purposes.
To exercise these rights, please contact us at tajoptics1984@gmail.com. We will respond within one month of receiving your request.
- Data Security
We take the protection of your personal data seriously and use appropriate technical and organizational measures to safeguard it. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
- International Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that your personal data is protected by appropriate safeguards, such as standard contractual clauses or data protection agreements.
- Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without verified parental consent, we will delete it immediately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or operational reasons. We will notify you of any significant changes by posting the new policy on this page and updating the date at the top.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: tajoptics1984@gmail.com
Address: Mahim, Mumbai
We are committed to resolving any privacy concerns you may have in compliance with applicable data protection laws, including the GDPR.
By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as outlined above.